Most users don’t read your help docs—they search, skim, or ask someone. CrawlChat turns your existing documentation into a smart chatbot that gives instant answers, finds gaps, and reduces support tickets.
Most users don’t read your help docs—they search, skim, or ask someone. CrawlChat turns your existing documentation into a smart chatbot that gives instant answers, finds gaps, and reduces support tickets.
There was a time when people approached product documentation like a manual. They’d sit down, explore categories, and browse through long-form guides. But that’s not how it works anymore.
Today’s users are goal-oriented. They want fast answers while they’re in the middle of something—like setting up a feature, debugging a problem, or explaining something to a teammate. They’re not exploring, they’re searching. And more often than not, they’re searching with a question, not a keyword.
Instead of going to your help center and clicking around, users expect to type (or speak) a query in plain English and get a useful response. If that doesn’t work, they skip to support chat, forums, or email.
Documentation needs to meet people where they are—and in the way they think. That means making it interactive, accessible, and conversational.
It sounds counterintuitive, but it’s true: the more documentation you write, the more support queries you might get.
Why? Because users don’t always know where to look. They don’t know the exact name of the feature or the right search terms. And when they land on the wrong article, they quickly assume the answer just doesn’t exist.
Even with detailed help centers, PDFs, changelogs, and community threads, users still ask questions like:
You’ve probably already written the answers—but the user never found them.
This is not a documentation problem. It’s a discoverability problem. What you need is a way to bring the answers to the user—instead of expecting them to dig for it.
A chatbot isn’t just a shiny interface. It changes how users interact with your content.
Instead of clicking through menus or trying different search terms, they just ask a question. A good chatbot understands intent, handles typos, and responds with helpful, sourced answers. And if it can’t find an answer? It hands off the query to your support team automatically.
CrawlChat makes this easy. It connects your existing documentation, blogs, changelogs, GitHub issues—even PDFs—and turns it all into an intelligent chat interface.
So your users don’t have to hunt for answers. They can just ask.
CrawlChat isn’t a basic chatbot. It’s a complete AI-powered documentation layer that works across web, chat, and even development tools.
Here’s how it works:
You can embed it on your site, integrate it with Discord or Slack, and even plug it into IDEs through multi-channel presence. Whether users are reading docs, chatting in your community, or writing code, CrawlChat is there to help.
The most underrated part of CrawlChat isn’t the chatbot—it’s the insight.
Every user question is logged and scored. You get a dashboard showing:
This turns your documentation into a two-way system. You’re not just publishing content—you’re getting feedback in real-time.
If lots of people are asking a question and getting low-confidence responses, it’s a signal to improve or add that content. If users are often pulling answers from GitHub issues, maybe those solutions should be part of your official docs.
You don’t have to guess what your users need. CrawlChat shows you.
Today’s users don’t just look for help on your website. They might be discussing bugs on Discord, chatting with your team on Slack, or stuck in an IDE while building something.
CrawlChat supports all of that.
@crawlchat in a thread and it’ll reply with a relevant answer—sourced from your docs.This means your support isn’t tied to a single location. It follows the user—wherever they work.
CrawlChat is already used by products like Remotion, Polotno, and Konva to help users get answers, reduce support load, and improve the developer experience.
These aren't just chatbot installs—they're smart support layers that adapt to how users actually learn.
Your documentation is valuable. But it only works if users find the right answer at the right time.
By adding an AI chatbot like CrawlChat, you turn static pages into a smart, responsive assistant. You improve support, reduce tickets, and uncover what your users are struggling with—before they email you.
This isn’t about replacing documentation. It’s about activating it.
Let users ask. Let CrawlChat answer.