AI Chatbot for your documentation and support
CrawlChat turns your documentation and other knowledge sources into a AI chatbot that you can connect on your Website, Discord, or Slack.
Already used by awesome companies!
Answering
questions
continuously
Works in three simple steps
CrawlChat has a very simple workflow at its core. You can turn your docs into LLM ready for your community in three simple steps.
Make knowledge base
Add your existing documents or web pages as knowledge base. You can scrape your online documentation or upload files directly.
Integrate chatbot
You can connect the AI chatbot to your website, Discord, Slack. You can customise the bot UI and behaviour of the bot
Analyse performance
View all the messages and conversations that the bot has had. You get to see the performance, scores, and data gaps as well.
A simple AI first support workflow
CrawlChat is a simple yet powerful, AI first support system for your products and services. It includes a AI chatbot and traditional support ticketing system for the best support experience for your customers.
Knowledge base with your documentation
It all starts with turning your documentation into a knowledge base for the AI chatbot. You can just pass your online documentation URL or upload files as the knowledge base.
First level AI support
Let the AI chatbot answer the basic and repetitive questions so that your support time is reduced drastically.
Escalate to human support
CrawlChat has a simple yet powerful AI driven support ticket system. The chatbot will create a ticket if query is not resolved by AI.
Analyse and improve
You get a detailed report of the chatbot's performance and the knowledge base against the queries your customers ask. You can find out the knowledge gaps on the basis of the scroes CrawlChat provides and improve your docs eventually.
Chat widget
The chat widget comes with all tools required. Your community finds the perfect answers right from your docs website from one click exactly what they want
Custom knowledge base
All the answers on the chat widget are provided by the resources that the answer is fetched from so that your community can always go find more help if required.
Code blocks
CrawlChat supports showing code blocks and your community can just copy and paste the generated code to their workflow.
Pin & Share
Your community can pin and share the important answers so that they can always come back and find the critical help with ease
All the tools to reduce your support tickets
CrawlChat cuts support tickets by letting users instantly chat with your docs, getting answers without needing human help right from your site, Discord, or Slack.
Instant answers
CrawlChat lets users ask questions and get immediate answers from your docs, guides, or FAQs, no searching or waiting. This reduces basic support requests and improves self-service.
Less Repetitive Questions
CrawlChat answers frequent questions directly from your documentation, reducing the need for users to contact support for the same issues and letting your team focus on complex tasks.
24/7 Availability
CrawlChat is always active, helping users anytime—day or night—so they don’t have to wait for support teams, reducing off-hour ticket volume.
Analytics
You get a wide range of analytics for your docs and community. The daily messages chart, score distribution and many more that give your more visibility into your docs and the community
Discord & Slack bots
CrawlChat works inside Discord and Slack, letting users ask questions and get instant answers from your docs—just by tagging the bot. It’s like support, right in chat.
Customisation
CrawlChat lets you customize the chat widget’s look and tone. With custom prompts, you guide how the AI responds—tailoring answers to fit your brand and support needs.
Pricing for everyone
Free
For personal use
$0
/month
100 page scrapes- 40 message credits
API not available- MCP not available
- Discord bot
- Discord drafting
- GitHub issues
Starter
Start your journey with CrawlChat
$29
/month
- 5000 scrapes/month
- 2000 message credits/month
- API available
- MCP available
- Discord bot
- Discord drafting
- GitHub issues
PopularPro
For power users and teams
$79
/month
- 14,000 scrapes/month
- 7000 message credits/month
- API available
- MCP available
- Discord bot
- Discord drafting
- GitHub issues
People love CrawlChat
MCP, llms.txt and https://t.co/wvTaGlv99L are now live!
— Jonny Burger (@JNYBGR) March 12, 2025
Thanks to @pramodk73 and https://t.co/dv2PDLzt2V for getting us up to speed with AI integrations. https://t.co/Sornu9aIFi
Integrated https://t.co/uKP4sKdbjV into the new Konva docs – hats off to @pramodk73 for making it insanely useful.
— Anton Lavrenov (@lavrton) April 24, 2025
It now powers:
- "Ask AI" widget on site
- MCP server for docs
- Discord bot for community
Smarter docs. Better support.
