Now the Discord bot supports rating the bot messages using reactions. Community can react with 👍🏻 or 👎 emojis for the bot messages to rate it up or down respectfully. It calculates number of reactions and rate the majority (higher preference to rate down).

These ratings would show up on the dashboard as usual and can be used to fine tune the bot's knowledge.

Released three significant changes to Slack bot.

1. Private channels - Now the bot works even in private channels. Just add it the channel, tag and ask questions
2. Lean - Tag the bot and say learn in a thread so that it adds the entire thread conversation as a knowledge item
3. Reply broadcast - You can toggle whether to reply the answer as broadcast to the channel

Now it shows the Data gaps in your documentation. It compares the queries incoming and the best match document. If the max score is lower than 0.3, it considers it as a gap in the documentation. More tools on it in future releases.

Now you can make the collections Private. A private collection lets only private channels such as Slack, Discord to interact with your knowledge. Private collections are best when you want only internal teams to use the bot. It also makes the Knowledge base very secured.

Here is the summary

Collection type	Web (widget)	Slack bot	Discord bot	MCP
Public	✅	✅	✅	✅
Private	❌	✅	✅	❌

You can now connect your private Notion pages as knowledge source on CrawlChat and keep it sync with the pages all the time. You need to create an API token on Notion to make it work. The entire guide for setting it up is here

Once you have setup the Knowledge Group, you can configure the pages to ignore and auto update from the knowledge group setting page.

Released the public version of Slack Bot that will answer the queries on your workspace.

• Install the bot from here
• Tag @crawlchat and ask the questions
• Use 👍🏻 and 👎 emoji reactions to rate it

Added ability to login to the app with any Google based account directly.

Note: The account is linked to the email. So, you can use any channel to login to your account till the time the email mapped is same

Released the teams feature on CrawlChat. You can now invite your team members and build the knowledge base and chatbot together. The collection carries the credits and limits of the owner. You can invite your team member by their email and they get added with member role where as the owner would have owner role.

The members can pretty much do everything except deleting the collection and removing other members (this will be revisited in next releases). Please check your plan and limits for creating collections and inviting new members.

• Visit your team page
• Check the pricing and limits here

Now the chat widget on mobile takes the fullscreen for better user experiance. Users can close the widget by the close button available on the top left corner.

Added Tooltip option for the Ask AI button you embed on your webpage. This shows on top of the Ask AI button always. It is helpful to prompt the user that they can use the Ask AI button for resolving their queries. You can customise the text from the Customise widget section.

Now you can use OpenAI o4-mini model on both Starter and Pro plans. Here is the summary of the current available models

Model	Credits per message	Answer quality	Plan
4o-mini	1/message	Basic	Free
o4-mini	2/message	Reasoning	Starter, Pro

You can enable support ticket module on demand for any collection. Once enabled, there are two ways that the user can create Support Ticket from the chatbot

• Whenver the chatbot answers a question it prompts the user if the query is resolved. If they chose NO, it shows a form which takes title, description, and email so that it can create a support ticket
• The second way is, the chatbot itself shows the support ticket creation form whenever it has no answer from the knowledge base. It auto fills the title and descriptions. The user can just enter the email so that the support ticket gets created

Once the support ticket is created, you can manage them from Tickets page on the dashboard. The users gets all the updates such as new messages and resolution on their email. The ticket can be accessed only from an unique link wich is only sent to the user, so it is pretty secured as well.