AI Chatbot for your technical documentation
Power up your technical documentation with CrawlChat AI chatbot that you can connect on your Website, Discord, or Slack. so that your community, users & clients get the help they need.
Already used by awesome companies!
Answering
questions
continuously
Works in three simple steps
CrawlChat has a very simple workflow at its core. You can turn your docs into LLM ready for your community in three simple steps.
Make knowledge base
Add your existing documents or web pages as knowledge base. You can scrape your online documentation or upload files directly.
Integrate chatbot
You can connect the AI chatbot to your website, Discord, Slack. You can customise the bot UI and behaviour of the bot
Analyse performance
View all the messages and conversations that the bot has had. You get to see the performance, scores, and data gaps as well.
A workfow for AI powered docs
CrawlChat is a simple yet powerful, AI tool for your technical documentation. You can configure it in few minutes and provides you useful analytics to improve your docs.
Knowledge base with your documentation
It all starts with turning your documentation into a knowledge base for the AI chatbot. You can just pass your online documentation URL or upload files as the knowledge base.
First level AI support
Let the AI chatbot answer the basic and repetitive questions so that your support time is reduced drastically.
Escalate to human support
CrawlChat has a simple yet powerful AI driven support ticket system. The chatbot will create a ticket if query is not resolved by AI.
Analyse and improve
You get a detailed report of the chatbot's performance and the knowledge base against the queries your customers ask. You can find out the knowledge gaps on the basis of the scroes CrawlChat provides and improve your docs eventually.
24x7 assistant on your website
When you are running a global community with a lot of documentation to go through, you need to provide a 24x7 assistant to your community so that they can get the answers they need without waiting for you to respond.
Embed on your website
You can embed the web chatbot on your website under few minutes. You need to copy the embed code that CrawlChat provides and paste it on your website. You instantly get an AI assistant on your website that can handle most of your support queries.
Customise
You can customise the chatbot's look and feel, and also the tone of the responses to match your brand and support style. You can add your own colors, logo of your brand, labels on the chatbot, and you can customise the behaviour of the chatbot using the AI prompts.
Human support
CrawlChat respects the user and understands that it might not have answers for all the support queries. Your users can always reach out to you via the support tickets. The chatbot itself prompts the user that it does not have answer and asks to create a support ticket by providing email right from the chat screen.
Ask AI on Discord
It is quite common for most of the tech companies to have a Discord server where their community hangs out. It became a necessity to have an AI bot on Discord to answer community questions. CrawlChat does that out of the box.
Tag the bot
Once you add the CrawlChat bot to your Discord server, anyone on the Discord server can resolve their queries by just tagging the bot @crawlchat. It uses the same knowledge base you would have in the collection. On the admin side, all the discord messages are tagged with Discord channel.
Sources
The bot attaches the sources it uses to answer the question so that the users can find more help from your documentation. This works the same for the Web chatbot and the Slack bot as well. You can also configure it to reply the answers as a thread for clutter free channels.
Learn & Rate
It is evident that the bot might get wrong at times and the moderators might give correct answers. You can make the bot learn these correct answers from the Discord server itself. You can react to the correct messages with 🧩 to make the bot learn the message. You users can also react with 👍 and 👎 to rate the message that you can view from the dashboard and take necessary actions.
You docs on AI apps as an MCP server
The chat widget comes with all tools required. Your community finds the perfect answers right from your docs website from one click exactly what they want
Distribute
Any AI model would have a cut off date and most probably would not know about your documentation. It is important to provide the docs as context for AI apps such as Cursor, Claude Code, Windsurf etc. You can share the MCP server with your community that provides tools to search through your docs by eht AI apps. This increase the accuracy of the AI apps significantly.
Happy developers
Developers these days spend more time asking AI than finding required help browsing through hunders of pages. MCP server makes it even better that they get the help from their favorite AI app without leaving their workspace. CrawlChat enables you to improve your developers efficiency significantly.
All the AI tools to power up your technical docs
CrawlChat cuts technical queries by letting users instantly chat with your docs, getting answers without needing human help right from your website, Discord, or Slack.
Instant answers
CrawlChat lets users ask questions and get immediate answers from your docs, guides, or FAQs, no searching or waiting. This reduces basic support requests and improves self-service.
Less Repetitive Questions
CrawlChat answers frequent questions directly from your documentation, reducing the need for users to contact support for the same issues and letting your team focus on complex tasks.
24/7 Availability
CrawlChat is always active, helping users anytime—day or night—so they don’t have to wait for support teams, reducing off-hour ticket volume.
Analytics
You get a wide range of analytics for your docs and community. The daily messages chart, score distribution and many more that give your more visibility into your docs and the community
Discord & Slack bots
CrawlChat works inside Discord and Slack, letting users ask questions and get instant answers from your docs—just by tagging the bot. It’s like support, right in chat.
Customisation
CrawlChat lets you customize the chat widget’s look and tone. With custom prompts, you guide how the AI responds—tailoring answers to fit your brand and support needs.
Pricing for everyone
Free
Try it out now
$0
/month
- 40 pages
- 20 message credits
- 1 collection
- 1 team member
- ExcludedBase AI models
- ExcludedSupport tickets
- ExcludedMCP server
- ExcludedDiscord bot
- ExcludedGitHub issues
- ExcludedImage inputs
Starter
Start your journey with CrawlChat
$45
/month
- 5000 page credits/month
- 2000 message credits/month
- 2 collections
- 2 team members
- Smart AI models
- Support tickets
- MCP server
- Discord bot
- ExcludedGitHub issues
- ExcludedImage inputs
Pro
For power users and teams
$99
/month
- 14000 page credits/month
- 7000 message credits/month
- 3 collections
- 5 team members
- Reasoning AI models
- Support tickets
- MCP server
- Discord bot
- GitHub issues
- Image inputs